Smart Call Center Solution for Chains
-
Centrally manage all calls, record in a single system, easily retrieve and check immediately when necessary
-
Connecting and circulating internal calls helps ensure information is consistent and consistent
-
Simplify operations and increase employee efficiency
4 Steps to standardize customer service operation processes
Make a call
Receive and make calls from anywhere using Wifi, 4G/5G, and any mobile device
Pop-up window with customer information
Personalize customer experience and synchronize information right on mobile
Brand voice
Build trust and expand the brand nationwide
Nationwide call center concentration
Retain the phone numbers of retail stores connected to the call center.
Along with advanced features
Many utilities synchronized with the AntCRM system, creating a complete solution for customer care
Telesales
Upgrade phone numbers with advisory campaigns when synchronizing information with AntCRM
Zalo OA & Fanpage
Centralized management of Zalo OA and Fanpages across platforms, data synchronization
Optimize operations
Bidirectional data synchronization between stores and headquarters, facilitating centralized management and distributed operations
Maximize stability
Maximizing stability on the mobile application, ensuring quick access on mobile devices is a top priority to help stores operate efficiently.
Centralized management, distributed operations
Employees only need to log in with SSO using OAuth2, Office 365, or Gmail. Permissions are assigned based on department, store, store group, etc.
Easy integration
Integrate SSO, SDKs on iOS and Android, Restful APIs
Manage history, record audio
Interaction history with customers is saved and analyzed
Intelligent routing
Smart routing to stores based on history
Comprehensive, real-time reporting
Real-time information on workload volume for call centers and advisors
