CUSTOMER DATA INTEGRATION
Achieving peak customer service by excelling at every point of interaction, while seamlessly operating across various platforms through the Ring API suite.
Combine data sources
Facilitates integration with various platforms for data synchronization and interaction, constructing comprehensive customer profiles
WEB
Enables capturing customer data from e-commerce websites
ERP
Facilitates the synchronization of order details, product quantities, and merchandise data from ERP systems
MOBILE APP
Facilitates the capture of data flows from customer applications across different platforms, including iOS and Android
POS
Enables the synchronization of orders across Point of Sale (POS) systems for more efficient order tracking
CDP
Enables bidirectional synchronization of customer details and data with existing Customer Data Platform (CDP) systems
Others
Facilitates integration of operational systems and customer management tasks from various platforms
Craft a smooth and uninterrupted customer journey
Delivering detailed customer insights during multi-channel consultations, with customer data synchronized from ERP systems, CDP, and additional platforms
Offers data to tailor personalized support
Aids consultants in swiftly understanding customer requirements. Automates the creation of service tickets, orders, etc., streamlining the consulting process for speed and convenience.
Robust and varied reporting infrastructure
Identifies order status, sales potential, and metrics to facilitate real-time management of employee performance.
Through a single straightforward query action
Able to gather all essential details regarding customers and business activities
Security and Management Features
A variety of security measures in place to guarantee the system's efficient functioning
Control request
Managing the volume of requests within a specific timeframe, along with prioritizing or setting delays, helps prevent system overload and maintains operational effectiveness.
Control rate limit
The data integration system enables setting a cap on the number of requests per second or minute to prevent redundant API calls.
OAuth (2.0) authentication support
Single sign-on through Google or Microsoft allows for easy querying of the desired data with one login.
Rapid performance and optimization
Efficiently manage data integration and functionalities from various sources, while optimizing data transmission and reception to ensure high performance
Flexible and rapid deployment
Easily configure RING APIs through a user-friendly interface, and manage seamless updates via CI/CD processes
Enable simultaneous use of multiple care systems through the Antbuddy SDK
Link with alternative customer management platforms, access customer information systems, conduct internal transfers, integrate offline securely, and more.
