Customer support software tailored exclusively for the retail sector
Customer support software, designed by consumers for consumers, provides exceptional service in the retail industry.
Featured brands
Remarkable features
Customer Data
Integrate comprehensive customer data profiles, categorize, and safeguard customer information based on varying levels of access.
Customer experience
Capture customer feedback across various touchpoints, both active and passive, categorized by product, order, geographic location, etc., to swiftly develop market strategies that are immediately relevant.
Multi-channel conversations
Engage with customers across all major touchpoints, including Call Centers, Facebook, Zalo OA, WhatsApp, Instagram, etc., and provide service at any time and from any location, whether through PC or Mobile Applications.
AI
Integrating automation, large language models (LLM), interactive customer data, RAG models, and more, AntBot enhances the customer experience and facilitates seamless interaction between humans and machines.
Ticket
The Customer Service Department and STORE collaborate to assist customers through both Online and Offline channels using Service Tickets. This includes automatic reminders, interface customization, easy synchronization, and reporting functionalities.
Call Center
Transform customer interactions via voice into a tool for delivering superior customer service and instantly boosting order closure capabilities.
Serve customers anywhere they are - Enhancing sales is effortlessly achievable
With 3 main solutions of AntCRM
Unify customer support channels
AntCRM streamlines the multi-channel customer service process into four key stages:
Channel Integration: Consolidate all customer communication channels, including Call Center, Facebook, Zalo OA, WhatsApp, etc., onto one platform.
Data Integration: Link customer information from sources like Excel, ERP, POS, or E-commerce websites to tailor the experience.
Case Management: Log service tickets, coordinate across departments, and maintain commitments to service quality for customers.
Feedback Analysis: Collect and analyze customer feedback on the brand through various channels, utilizing robust metrics and reports.
Tune in to comprehend customer needs
Advanced customer surveys at both active and passive touchpoints, facilitating the measurement of CSAT, NPS, and CES.
-
Establish survey and customization templates.
-
Select channels and scheduling based on customer segment and geographic location.
-
Receive real-time, comprehensive reports that aid in oversight and facilitate decision-making.
360 degree customer portrait
Seamless integrations facilitate the import and export of data, automatically refreshing and enriching customer information to assist brands in developing valuable data assets.
-
Data from customer interactions is uniformly organized across various platforms, including Facebook Fanpage, Zalo OA, WhatsApp, Instagram, Livechat, Email, and additional channels.
-
Information on customer orders, delivery, warranty, and services is consolidated, enabling brands to provide service that is both convenient and meticulous.
-
Integration with AntCRM is simplified through standard protocols such as Restful API, Excel, and others.
Automate processes with GENAI and RAG
Minimize mistakes, enhance efficiency, and boost customer satisfaction.
Persistently streamline processes tailored to the customer journey, thereby elevating brand loyalty.
