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Increase business value through customer experience enhancement
Integrate interactive data, categorize data segments, and tailor the customer experience
Comprehensive customer care solution for the retail sector
The next of your business's customer care software
Superior omnichannel customer care
Engage customers across multiple touchpoints
Enhance opportunities for upselling across multiple platforms
Leverage the power of strategic upselling by focusing on customer service
Capture all possible upselling opportunities
Integrating data to uphold a complete 360-degree view of the customer, executing anticipatory customer support, and perfecting the skill of attentively listening to our clientele
Unify channels
Connect all communication channels i.e Call Center, Facebook, Whatsapp, Zalo OA v.v into unified workplace.
Connect data
Hype-personalized customer care with 360-degree view of data from ERP, POS, ECOMMERCE, CDP, v.v.
Customer care
Resolve issues swiftly with our ticketing system, ensuring seamless coordination between departments.
Customer survey
Collects and listens to customer experiences through subtle surveys, ensuring satisfaction without causing uncomfortable.
Optimize Omnichannel Customer Care with 4 standardized steps of Antbuddy
Why do customers choose AntBuddy?
Domino
Pizza
REVENUE CENTER
The implementation of the Antbuddy Omnichannel Retail platform, alongside the integration of Call Center and Customer Relationship Management (CRM) modules with ordering systems across Point of Sale (POS), web, and mobile applications, facilitates the operation of E-commerce across the entire store chain. This strategic deployment enhances both the average order value and the customer lifetime value.