Unified Multi-Channel Customer Care Solution
Improve customer interaction at every point of contact to boost satisfaction, which in turn raises the chances of making additional sales through customer contentment.
All-encompassing customer care
Next-generation customer support technologies
Smart AI
Automate interactions
360 customer
portrait
Customer
survey
Passive customer care
Multi-channel consolidation
Proactive customer care
Manage data connections
Automate basic processes
Mobile
app
Used by leading businesses
Provide prompt customer service - Available anytime, anywhere
with AntBuddy Omnichannel Center
80% of the business's revenue comes from 20% of loyal customers
4 Steps to standardize customer service operations
Prepare 4 steps with Antbuddy
Step 1
Merge channels
Integrate customer communication channels including Call Center, Facebook, Zalo Official Accounts, E-commerce platforms, Email, Livechat, Mobile apps, App Stores, and more.
Step 2
Data connection
Comprehensive customer profile featuring data integration from Antbuddy to Point of Sale (POS) systems, Enterprise Resource Planning (ERP), E-commerce websites and apps, Customer Data Platforms (CDP), and more.
Step 3
Customer care
Address complaints through incident tickets, reminders, and inter-departmental synchronization, with a focus on the customer at the core.
Step 4
Satisfaction survey
Gather customer feedback through satisfaction surveys without inconveniencing them, using discreet survey campaigns.
Find out details here
Featuring boundless automation capabilities
Boost the productivity of the customer service department, save time, and reduce mistakes.
Along with the customer engagement feature
Classify and proactively support customers using surveys, promotions, greetings, and notifications in mobile applications, among other methods, to enhance the customer lifecycle to its fullest potential.
Enable simultaneous use of multiple care systems through the Antbuddy SDK
Link with alternative customer management platforms, access customer information systems, conduct internal transfers, integrate offline securely, and more.
