A unified customer care system makes multi-channel customer interactions more convenient.
Attract, engage, convert, and support customers with the powerful assistance of the AntCRM system and cloud-based call center on a single interface.
Trusted by leading businesses
Ensure a seamless customer journey
Boost conversion rates, enhance satisfaction, retain customers, and grow revenue by optimizing every step of the customer journey—from initial approach, through sales and support, to segmentation, surveying, and upselling—delivering a seamless and efficient experience.
Customer Data
Manage customer data across Web, App, POS, ERP, and other CRM systems.
Passive Customer Care
Provide consulting and customer care via interactive platforms such as social media, email, SMS, and more.
Proative Customer Care
Categorize customers, conduct surveys, and create interactive campaigns and promotions tailored to each individual.
Upselling
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With integrated multi-channel customer care
Interact with customers through more than 20 popular chat channels on the same screen, equipped with numerous supportive features.
Stand out with the message box
Automatically collect customer information such as name, email, phone number, etc., to help you build a database of potential customers.
Send welcome messages, introduce products, services, promotional programs, etc., to attract potential customers and retain them effectively.
Integrate a chatbot to answer customer queries 24/7, enhancing the customer experience.
Carry out customer care campaigns
Reach customers anytime, anywhere via SMS, Zalo, Facebook, WhatsApp, etc.
Send notifications about orders, appointments, product updates, services, etc.
Send coupons, discount vouchers, and gifts to stimulate purchases.
Survey customer opinions and collect feedback to improve products and services.
Upsell and cross-sell products and services that meet customer needs.
And the powerful assistance of chatbots
24/7 customer support powered by AI, enabling customers to resolve queries through natural language
Robust support for employees
Consolidate customer data from various sources to effectively manage customer information.
Develop template messages and interaction scenarios tailored to specific customer cases.
Flexibly assign tasks to employees based on their skills, availability, and region.
Track employee performance and generate comprehensive statistical reports.
Streamline processes automatically
Send automated messages based on specific conditions, such as birthday greetings and appointment reminders.
Automatically generate new customer profiles, service tickets, and orders.
Automatically enroll customers in relevant marketing campaigns.
Streamline the customer care process to save time and reduce costs.
Tailor the customer experience
Effectively enhance customer satisfaction and retention to bolster customer loyalty.
Refine customer care through targeted segmentation
Segment customers by membership card tier, region, birthday, needs, and interests.
Provide customer care tailored to each segment, addressing the specific needs and preferences of different customer groups.
Gain insight into customer desires with the Customer Experience component
Gather customer feedback on products, services, and purchasing experiences across various platforms.
Utilize AI to efficiently manage and categorize customer reviews.
