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New generation customer care with Antbuddy!

Budget planning for implementing a complete customer care solution on the Cloud platform.
(Please contact us if you wish to implement a Hybrid or On-premise model)

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Standard Cloud service packages

Accompanying customers along the deployment journey to achieve the highest return on investment, ensuring absolute satisfaction for the brand and increasing upselling
(Prices apply to a 12-month billing cycle, with a 10% increase for 6 months, and a 20% increase for 3 months)

Omnichannel customer care
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- Call Center
- Basic multichannel conversations on Facebook, Zalo OA
- Customer management
- Ticketing
- Reporting

Customer engagement
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- Multichannel Order Management
- Loyalty Program
- Promotional Codes
- Call and chat to distribute promotional codes

Advanced omnichannel customer service
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- Includes features of omnichannel customer service
- Advanced multichannel conversations
- Antbuddy API integration with customer systems such as ERP, POS, Ecom web & apps
- Customer data query in the Antbuddy system

Upselling
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- Includes features of the Customer Engagement package
- Customer data repository
- Advanced telesales
- Multichannel customer follow-up

Customer survey
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- Includes features of advanced omnichannel customer service
- Customer surveys via Call Center, ZNS, SMS, Messenger, Email, Livechat, etc.

Antbot automation for chat and voice
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- Features of Antbot chat*
- Agent handoff, Bot handoff
- RAG*
- QM, Pair*

One-time cost

Service configuration, standard customer care process design, user training, allowing you to focus on your customers.

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User initialization

Initialization and account setup for a 5-user package

$150 / 01 time

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Custom workday

Customization of software according to requirements

Please contact us

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Brandname setup

Initialization of SMS, ZNS, Voice Brandname services

$250 / time

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Personnel training

Focused training for up to 20 personnel per day

$500 / day

Expand each component

Businesses can upgrade each component separately according to the needs of customer service, multichannel sales, logistics, store, and upselling to maximize return on investment
(Prices apply to a 12-month billing cycle, with a 10% increase for 6 months, and a 20% increase for 3 months)

Ticket management

Incident tickets for customer service.

$10 / User

Order management

Multichannel order management, track status, detailed reporting.

$10 / Người dùng

Personal Zalo

Manage personal Zalo for sales, customer care

$6 / Account

Omni conversations

Omni conversations on Facebook, Zalo OA, Instagram, Shopee chat, etc.

$10 / User

Customer management

Manage customer information, data integration.

$10 / User

Omni conversation

Expand with an additional phone number/Facebook/Zalo OA

$5 / Channel

Cloud-based call center

Cloud-based call center for stores enabling call recording, brand voice, upselling.

$5 / User

Call Center AntRing

AntRing Call Center on multiple platforms: Mobile, PC, and Web

$10 / User

Register to explore the offerings of AntBuddy

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