Unified multi-channel customer care solution

Increase customer engagement across every touchpoint, drive satisfaction, and increase upsells from customer satisfaction.

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Powerful and diverse ticket system

Combine automation, optimize work performance

Comprehensive customer care

Companion

Strategic consulting and suitable solutions for businesses

Solutions for Vietnamese people

Customized to suit Vietnamese customer behavior

Industry-specific customization

Customer journey, automation and engagement strategy for each industry

Comprehensive management

Support from workflow, team performance to customer experience

Standardize customer care services

With Antbuddy's 4-step standard

Step 1

Channel integration

Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.

Step 2

Data connection

Create comprehensive customer profiles by seamlessly integrating data from AntBuddy with POS, ERP, e-commerce websites & apps, CDPs, and many other systems.

Step 3

Customer care

Resolve complaints effectively through incident tickets, reminders, and cross-departmental synchronization, ensuring customer satisfaction is always a top priority.

Step 4

Satisfaction survey

Collect and listen to customer experiences through sophisticated surveys, ensuring satisfaction and not disruption.

Used by leading businesses

Customer care anytime, anywhere

AntBuddy Omnichannel Mobile App

Hyper-personalized customer experience

Maximize customer service productivity, save time and minimize errors.

And the customer engagement component

Classify and proactively take care of customers through surveys, promotions, wishes, notifications in mobile applications, etc. to help maximize customer lifecycle.

Learn more about the solution

Support the use of multiple customer service systems simultaneously through Antbuddy SDK.

Seamlessly integrate with alternative customer management platforms, access customer information systems, facilitate internal transfers, ensure secure offline integration, and more.