Unified Omnichannel Customer Care Solution
Enhance customer interaction at every touchpoint, ensuring satisfaction and increasing upselling opportunities from customer satisfaction.
Used by leading businesses
Customer care anytime, anywhere
with AntBuddy Omnichannel Mobile App
Standardize customer service operations
Prepare 4 steps with Antbuddy
Step 1
Consolidate Channels
Consolidate Channels Integrate all customer communication channels, including Call Center, Facebook, Zalo Official Accounts, E-commerce platforms, Email, Livechat, Mobile apps, and App Stores, into a unified system.
Step 2
Data connection
Create comprehensive customer profiles by seamlessly integrating data from Antbuddy with POS, ERP, E-commerce websites and apps, CDP, and more.
Step 3
Customer Support
Efficiently address customer complaints by utilizing incident tickets, reminders, and inter-departmental synchronization, ensuring customer satisfaction remains the primary focus.
Step 4
Satisfaction surveys
Collects and listens to customer experiences through subtle surveys, ensuring satisfaction without causing inconvenience
Along with the customer engagement feature
Effectively categorize and provide proactive support to customers through surveys, promotions, greetings, and notifications within mobile applications, among other methods, to optimize the customer lifecycle to its fullest potential.
Support the use of multiple customer service systems simultaneously through Antbuddy SDK.
Seamlessly integrate with alternative customer management platforms, access customer information systems, facilitate internal transfers, ensure secure offline integration, and more.
