Trusted by Brands
Smart Customer Care
24/7 Automation with multilingual, multichannel support and NLP integration to understand customer intent. The system features smart routing and continuous learning to improve customer care efficiency.
Responds naturally with enriched data.
GenAI is an intelligent chatbot that understands context and responds, delivering natural communication.
Uses LLM and NLP to enable the chatbot to respond more naturally and flexibly.
GenAI can learn from uploaded documents and use the information to answer questions.
Integrated with CRM, GenAI can access customer history information, look up order status, and provide customer management insights.
Intelligent Call Routing
Automatic transfer when Chatbot does not have enough data to answer the customer's question, the system will automatically transfer the conversation to a consultant to resolve the problem.
Context-Based Agent Assignment: Assign agents according to the conversation context, allowing them to continue the chat while accessing the full history and seeing who handled it previously.
RPA – Automated actions based on pre-configured rules.
Process automation optimizes tasks with auto data entry, data sync, scheduled reports, marketing emails, and fast order processing.
Automatic data synchronization
Set up response messages according to templates: Set up script flows for chatbots, chatbots will automatically respond to messages in the script, with diverse responses such as text, images, videos, buttons, lists...
List filtering: Chatbot identifies and filters duplicate customers with existing information, records and stores actions performed with each customer.
Cross-channel marketing
Cross-channel communication: When there is a problem sending messages, the system will flexibly switch to other channels such as SMS, Zalo, Whatsapp, Email to ensure customers always receive timely information.
Send information to a series of customers: The system automatically sends pre-set text templates or campaigns to specific customer groups via appropriate channels such as email, SMS, Zalo, etc.
Order processing
Automatically send sales invoices: Electronic invoices will be automatically sent to customers after completing order confirmation via messaging channel.
Order Status Update: Send email notifications to customers about order status and reminders to complete orders through the ordering system.
Order processing: The system automatically processes orders, including steps such as order confirmation, inventory checking, invoicing, and sending notifications to customers.
Create ticket/create lead/create automatic data basket
