Reliable partner of retail corporations
Remarkable features
360-degree customer profile
Building a 360-degree customer profile from interaction data, integrating customers.
Orders
Centralized order management from multiple platforms like e-commerce platforms, POS systems, ERPs, E-commerce websites, mobile apps, or conversational commerce.
Customer Surveys
Listening to customer experience surveys post multi-channel sales through Call Centers, Facebook Messenger, Email, or SMS at touchpoints helps businesses make real-time market-adaptable decisions.
Customer Journeys
Personalizing customer journeys, interacting through the right channels, at the right time, with the right content.
Omnichannel Conversations
Managing customer messages across common touchpoints such as Facebook, Zalo OA, WhatsApp, Instagram, Live chat, In-app chat, +20 channels, serving customers anytime, anywhere.
Intelligent Automation
Automating processes using large language models (LLM), RAG models, enhancing customer experience, and productivity.
Customer Segmentation
Businesses segment customers into data baskets for easy analysis, care, or sales promotion using appropriate tools and timings.
Tickets
Entire customer care across the business, from customer service departments to stores, or online to offline channels with incident tickets, service commitments, automated reminders, customizable interfaces, easy synchronization, and reporting.
Call Center
A reliable traditional tool for sales closure and customer care, fully integrated with data, reporting, and upgrades with intelligent automation capabilities.
Meeting all the requirements of the business
01
Personalizing customer experience
Creating unique interactions and experiences tailored to each specific customer based on data about their behavior, preferences, and needs. Allowing customers to customize products according to their preferences. Creating product/service packages suitable for each customer segment.
02
Building customer assets for the business
Investing in customer relationships, fostering loyalty through dedicated care, establishing long-term relationships, and accompanying the business in its growth.
03
Creating customer journeys
Visualizing customer journeys to better meet customer needs, identify conversion pain points, enhance shopping experiences, and maximize customer lifetime value.
04
Increasing sales through optimizing conversion rates and upselling
Segmenting customers into different customer baskets during the interaction process to optimize customer conversion rates, increase cross-selling, and tap into potential upselling opportunities.
Elevating care - Maximizing sales
With 4 main solutions of AntCRM
Omnichannel Conversation
Transform every interaction into a conversion opportunity.
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Centrally manage all customer interactions, automate processes, personalize experiences.
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Enhance customer interaction efficiency through data analysis and automated task assignment.
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Automate continuous processes and Chatbots according to the customer journey to increase loyalty.
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Detailed reports on employee performance, customer interactions, order volume, and working hours.
Customer engagement
Standardize processes with 4 basic steps:
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Connect all communication channels such as Call Center, Facebook, Zalo OA, Whatsapp into a single platform
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Integrate customer data from Excel, ERP, POS, E-commerce for personalized experiences
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Record and resolve incidents quickly, ensuring synchronization between departments
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Listen to customer feedback through surveys across multiple channels to improve service quality.
Customer engagement
Proactive care, warming up, bringing customers back, retention, building loyalty programs, increasing upselling opportunities, and enhancing customer lifetime value:
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Segment customers by basket, synchronize baskets
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Tools for warming up, retention, promotional codes
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Loyalty programs
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Gamification
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Combining AntBOT automation and GenAI
Upselling
The Call Center becomes the hub for upselling for stores, sales departments over the phone:
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Synchronize orders from Website, Apps, POS, ERP, Marketplace.
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Customer baskets help understand customers and easily close deals with the Retail Hotline. Combining with ZNS campaigns, SMS, Push notifications, Promotions, Events, Live streams, etc., provides an excellent shopping experience.
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Decentralized operation, centralized management, standardized processes and experiences, driving overall system sales.
Listening to understand customers
Conducting detailed customer surveys at touchpoints, both actively and passively, supporting CSAT, NPS, CES.
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Setting up survey templates, personalizing them.
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Choosing channels, timing, based on customer segments, regions.
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Real-time, detailed reporting to facilitate reconciliation and decision-making.
360-degree customer profile
Easy integration helps bring data in and out, refresh, and automatically enrich customer data to help brands build data assets.
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Customer interaction data is centrally managed from Facebook Fanpage, Zalo OA, Whatsapp, Instagram, Live chat, Email, and many other interaction channels.
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Customer data such as orders, deliveries, warranties, incidents are centrally integrated to help brands serve customers conveniently and delicately.
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Easy integration with AntCRM through standards like Restful API, Excel, etc.
