Trusted by leading brands
Struggling to keep up with retail demand?
Many businesses are facing a myriad of challenges in today's increasingly fast-paced marketplace.
Don't let these challenges hold you back from growing. AntCRM turns customer care into a powerful driver of success.
Fragmented customer data
Data scattered across e-commerce, POS, and social channels makes it difficult to understand customers, leading to missed opportunities and ineffective personalization.
Inefficient process
Manual tasks and disjointed systems waste time, increase errors, and frustrate both your team and customers, which in turn affects your bottom line.
Low customer retention rate
Lack of proper engagement or loyalty programs causes customers to leave, while the cost of finding new customers is much higher than nurturing relationships with existing customers.
Meet all business requirements
Comprehensive customer care solutions, tailored for chain stores
360° Customer Profile
Integrate data from e-commerce, POS, ERP, website and applications for a comprehensive view of customers.
Survey system
Collect feedback through surveys for targeted campaigns.
Omnichannel conversations
Manage messages on more than 20+ channels such as Facebook, Zalo, WhatsApp... serving customers anytime, anywhere.
Order management
Synchronize orders from multiple channels, optimize sales and upsell opportunities.
Intelligent automation
Leverage AI (LLM, RAG) to automate processes, improve customer experience and productivity.
Incident Ticket Management System
Streamline customer care with incident tickets and AI-enhanced support.
Grow through effective customer care
App and API integration ensures consistent experiences across platforms.
Elevating care - Maximizing sales
With 4 Core Solutions of AntCRM
Seamless call management with integrated AntRing
Smart notifications
Power your call center with click-to-call, real-time call recording and reporting, remarketing support, segmentation, and gamification to maximize customer lifetime value.
High quality voice
Dashboard realtime
Drag and drop Call Flows
Multi-platform