Ticket
A "Ticket" is a form that records information related to a customer issue or service support request that helps businesses keep track of and quickly address customer issues or service requests.
Trusted by retail brands
AntBuddy's Ticket system helps businesses easily consolidate manage and resolve all customer issues.
Ticket with Mobile App
Resolve quickly
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Transfer incidents between the store (front-office) and the center (back-office) or online and offline
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Mobile-friendly, suitable for use in-store, delivery, and on-the-go
Why do we need tickets?
Automated
Processing Workflow
All customer complaints are received, classified, and processed according to a standardized procedure, supported by an automated system.
Voice of Customer
Tracking & Management
Every interaction with customers, including complaints, is recorded in detail and closely monitored across various channels (phone, email, social media, etc.).
Clear Responsibility
Assignment
Customer information is categorized and transferred to relevant departments for prompt and effective handling.
Management of Quality SLA Commitments
Set clear response and resolution timeframes for requests to ensure deadline clarity for employees.
Distribute workload or add more people to the team based on adherence to SLA ratios.
Set up automatic reminders for employees and report to managers whenever SLAs are not met.
Types of tickets
There are 2 types of tickets: Automatic Incident Ticket and Manual Incident Ticket.
Automatically create tickets from emails and web forms through APIs after interactions like calls or emails, or integrate with other ticketing systems.
Tickets created manually by agents.
Automatically create tickets from emails and web forms through APIs after interactions like calls or emails, or integrate with other ticketing systems.