top of page

Ticket

A "Ticket" is a document that records information related to a customer's issue or service/support request. Tickets help businesses log and track customer issues or service requests to provide quick support.

Phiếu sự vụ

Trusted by Brands

AntBuddy's Ticket system helps businesses easily consolidate manage and resolve all customer issues

Ticket with Mobile App

Phiếu sự vụ với Mobile App
Resolve quickly
  • Transfer ticket between the store (front-office) and the center (back-office) or online and offline

  • Mobile-friendly, suitable for use in-store, delivery, and on-the-go

Why do we need tickets?

Automated
Processing Workflow

All customer complaints are received, classified, and processed according to a standardized procedure, supported by an automated system

Voice of Customer
Tracking & Management

All interactions with customers, including complaints, are recorded in detail and closely monitored across multiple channels (phone, email, video, etc.)

Clear Responsibility
Assignment

Customer information is classified and transferred to relevant departments for quick and efficient processing

Management of Quality SLA Commitments

Set clear response and resolution timeframes for requests to ensure deadline clarity for employees.

Distribute workload or add more people to the team based on adherence to SLA ratios.

Set up automatic reminders for employees and report to managers whenever SLAs are not met.

Types of tickets

There are 2 types of tickets: Automatic Incident Ticket and Manual Incident Ticket.

Sign up to experience with AntBuddy

bottom of page