Ticket
A "Ticket" is a document that records information related to a customer's issue or service/support request. Tickets help businesses log and track customer issues or service requests to provide quick support.

Trusted by Brands
AntBuddy's Ticket system helps businesses easily consolidate manage and resolve all customer issues
Ticket with Mobile App

Resolve quickly
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Transfer ticket between the store (front-office) and the center (back-office) or online and offline
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Mobile-friendly, suitable for use in-store, delivery, and on-the-go
Why do we need tickets?
Automated
Processing Workflow
All customer complaints are received, classified, and processed according to a standardized procedure, supported by an automated system
Voice of Customer
Tracking & Management
All interactions with customers, including complaints, are recorded in detail and closely monitored across multiple channels (phone, email, video, etc.)
Clear Responsibility
Assignment
Customer information is classified and transferred to relevant departments for quick and efficient processing
Management of Quality SLA Commitments
Set clear response and resolution timeframes for requests to ensure deadline clarity for employees.
Distribute workload or add more people to the team based on adherence to SLA ratios.
Set up automatic reminders for employees and report to managers whenever SLAs are not met.
Types of tickets
There are 2 types of tickets: Automatic Incident Ticket and Manual Incident Ticket.

Automatically create tickets from emails and web forms through APIs after interactions like calls or emails, or integrate with other ticketing systems.

Tickets created manually by agents.

Automatically create tickets from emails and web forms through APIs after interactions like calls or emails, or integrate with other ticketing systems.