Smart Call Center Solution for Chains
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Centrally manage all calls, recorded within a single system for easy retrieval and immediate access when needed. Facilitate seamless connectivity and internal call circulation to maintain consistency and coherence in information. Streamline operations to enhance employee efficiency.
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Connecting and circulating internal calls helps ensure information is consistent and consistent
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Simplify operations and increase employee efficiency
4 Steps to standardize customer service operation processes
Make a call
Receive and make calls from anywhere using Wifi, 4G/5G, and any mobile device
Pop-up window with customer information
Personalize the customer experience and synchronize information directly on mobile.
Brand voice
Build trust and expand the brand nationwide
Nationwide call center concentration
Retain the phone numbers of retail stores connected to the call center.
Along with advanced features
Complemented by advanced features, numerous utilities synchronize seamlessly with the AntCRM system, forming a comprehensive solution for customer care
Telesales
Upgrade phone numbers with advisory campaigns when synchronizing information with AntCRM
Zalo OA & Fanpage
Centralize Zalo OA and Fanpage management across platforms with data synchronization
Optimize operations
Bidirectional data synchronization between stores and headquarters, facilitating centralized management and distributed operations
Maximize stability
Maximizing stability on the mobile application, ensuring quick access on mobile devices is a top priority to help stores operate efficiently.
Centralized management, distributed operations
Employees only need to log in with SSO using OAuth2, Office 365, or Gmail. Permissions are assigned based on department, store, store group, etc.
Seamless Integration
Easily integrate Single Sign-On (SSO), SDKs on iOS and Android, and Restful APIs.
Efficient Management
Store and analyze interaction history, including recorded audio.
Intelligent routing
Implement smart routing to stores based on historical data.
Comprehensive, real-time reporting
Real-time information on workload volume for call centers and advisors
