Unified Multi-Channel Customer Care Solution
Improve customer interaction at every touchpoint to elevate satisfaction, thereby increasing the likelihood of additional sales through customer contentment.
All-encompassing customer care
Next-generation customer support technologies
Smart AI
Automate interactions
360 customer
portrait
Customer
survey
Passive customer care
Multi-channel consolidation
Proactive customer care
Manage data connections
Automate basic processes
Mobile
app
Used by leading businesses
Provide prompt customer service - Available anytime, anywhere
with AntBuddy Omnichannel Center
80% of the business's revenue is generated by 20% of loyal customers
4 Steps to standardize customer service operations
Prepare 4 steps with Antbuddy
Step 1
Consolidate Channels
Consolidate Channels Integrate all customer communication channels, including Call Center, Facebook, Zalo Official Accounts, E-commerce platforms, Email, Livechat, Mobile apps, and App Stores, into a unified system.
Step 2
Data connection
Create comprehensive customer profiles by seamlessly integrating data from Antbuddy with Point of Sale (POS) systems, Enterprise Resource Planning (ERP) software, E-commerce websites and apps, Customer Data Platforms (CDP), and more.
Step 3
Customer Support
Efficiently address customer complaints by utilizing incident tickets, reminders, and inter-departmental synchronization, ensuring customer satisfaction remains the primary focus.
Step 4
Satisfaction surveys
Collect valuable customer feedback through discreet satisfaction surveys, ensuring a seamless experience for customers while gathering essential insights for improvement.
Find out details here
Featuring boundless automation capabilities
Boost the productivity of the customer service department, save time, and minimize errors.
Along with the customer engagement feature
Effectively categorize and provide proactive support to customers through surveys, promotions, greetings, and notifications within mobile applications, among other methods, to optimize the customer lifecycle to its fullest potential.
Empower simultaneous utilization of multiple care systems with the Antbuddy SDK
Seamlessly integrate with alternative customer management platforms, access customer information systems, facilitate internal transfers, ensure secure offline integration, and more.
