Comprehensive solution for growing businesses
Unify all customer communication channels into a single tool, AntBuddy CRM
Unified omnichannel
Connect all customer communication channels in a single system, from phone to social media.
Information storage
Connecting communication data and existing AntBuddy CRM system helps to retrieve information quickly and comprehensively.
Intelligent routing
The system distributes customer requests to the right care department, anytime, anywhere.
Seamless experience
Increase customer experience, continuously and consistently across online and offline channels.
Interaction reports
Provides reports on call center performance, customer behavior, and engagement trends.
Optimize operations
Two-way data synchronization between stores and headquarters, helping with centralized management and decentralized operations
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Key bridge for retail chains
Ensure seamless experience from store to online sales channels, helping customers enjoy the best possible shopping journey at every touchpoint
Multi-Store Management
Synchronize data from all stores to manage customer information more efficiently and ensure smooth, centralized operations.
Personalized Shopping
Analyze customer data to deliver product recommendations and automated marketing campaigns effectively.
Unified Interaction
Deliver consistent service to customers whether they shop online or at a physical store location.
After-Sales Support
Manage returns, warranties, and handle customer complaints professionally across all available channels.
Contact Center with essential benefits
Optimize operations with concrete performance metrics
Boost revenue
Boost revenue by up to 30% for digital transformation businesses
Reduce handling time
Reduce 50% handling time with multichannel connection
Optimize process
Cut 13% post-call work time for retail chains
Increase satisfaction
Boost personalization, cut 29% of average call time