.png){kind=small}
Standardize the customer experience across the entire value chain
No data inconsistency
Reduce duplicate records and confusion. A single update is synchronized across the entire platform
No lost leads
Automatically route data to the right teams or branches, minimizing sales opportunities lost due to slow response.
No delays
The moment customers submit a form, send a message, or make a purchase, the system updates instantly—enabling immediate follow-up
Standardize the customer experience across the entire journey
Prepare 4 steps with Antbuddy
Build omnichannel customer profiles
Unify customer data from Shopee, TikTok, and Meta into a single 360° customer profile—linking purchase history and interactions so teams can accurately understand customer needs, personalize consultations, and close deals faster.
.png)
Real-time synchronization
Chats, forms, POS/ERP systems, and apps are updated simultaneously—so Sales and Customer Service always work with the latest data. The moment a customer submits a form, sends a message, or makes a purchase, the system updates instantly, enabling timely and accurate follow-up.
Automate customer care and sales workflows
Automatically route leads by branch or skill set, create follow-up tasks after every interaction, trigger customer care scenarios based on behavior, and sync customer status across connected systems. Standardized sales processes increase efficiency and make scaling easier.
Understand customers to sell more easily
Capture the full customer journey and consolidate preferences, purchase history, and omnichannel interactions to enable smart segmentation for nurturing and upsell campaigns.
New and returning customer reports
Automatically classify new and returning customers and track performance in real time. Clearly view acquisition sources, return rates, purchase frequency, LTV, and channel-level behavior to optimize customer engagement.
.png)
.png)
Detailed employee performance dashboards
Track omnichannel conversions, SLA compliance, CSAT/NPS, and overall team performance—enabling managers to make data-driven decisions more easily and optimize platform operations.
360° Customer Profile
Full context for every consultation
The first few seconds define the experience. Agents enter every call fully prepared, with an instant popup showing chat and call history, orders, open tickets, internal notes, and the customer’s most recent behavior.
They immediately know what to say, respond faster, and personalize more effectively - reducing repeated questions, increasing professionalism, and improving close rates.
.png)
.png)
