Unified multi-channel customer care solution
Increase customer engagement across every touchpoint, drive satisfaction, and increase upsells from customer satisfaction.
Create seamless customer data, drive revenue by connecting WhatsApp, Facebook, Instagram, email and more channels on a single screen.
Create seamless customer data, drive revenue by connecting WhatsApp, Facebook, Instagram, email and more channels on a single screen.
All-in-One Upselling Toolkit to Drive Omnichannel Revenue
From intelligent customer segmentation to real-time analytics and mobile sales tools, connect every touchpoint from POS to SMS and turn every customer interaction into a new sales opportunity.
Sales documents & scripts
Plan your sales pitch step by step, get reminders, and access your pitch script on any device so you don't miss a deal.
Smart Data Segmentation
Collect data from forms, gamification, and messages to segment customers by needs, behaviors, and interests
Promotional Codes
Send promo codes via WhatsApp, SMS or customer app and deploy special offers right in the app with just 1 tap
Multi-channel connection
Connect via WhatsApp, SMS, Email or app to ensure a seamless customer journey across every touchpoint.
Comprehensive customer care
From intelligent customer segmentation to real-time analytics and mobile sales tools, connect every touchpoint from POS to SMS and turn every customer interaction into a new sales opportunity.
Gọi theo kịch bản chuẩn hóa
Xây dựng kịch bản nhiều bước, hướng dẫn trực tiếp ngay trên màn hình gọi, đảm bảo đúng quy trình và chuẩn hóa nội dung.
Quản lý cuộc gọi
Ghi âm và ghi chú tất cả cuộc gọi, giúp tối ưu quy trình đánh giá hiệu suất nhân viên và phân loại khách hàng nhanh chóng.
Phân bổ dữ liệu tự động
Tự động phân khách hàng theo nhóm, các quy tắc phân phối; hạn chế trùng cuộc gọi và đảm bảo mọi khách hàng đều được xử lý.
Nhắc lịch và tạo nhiệm vụ
Tự động nhắc lịch và tạo nhiệm vụ ngay khi tương tác với khách hàng để không bỏ sót yêu cầu hay lần chăm sóc tiếp theo.
Màn hình gọi hợp nhất
Gọi điện, làm đầy data khách hàng, xem thông tin khách hàng ngay trên một giao diện, tối ưu tốc độ thao tác và độ chính xác.
Đồng bộ dữ liệu CRM/API
Kết nối trực tiếp CRM để đồng bộ thông tin khách hàng, lịch sử tương tác và kết quả chiến dịch theo thời gian thực
Standardize customer care services
With Antbuddy's 4-step standard
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Step 1
Channel integration
Step 2
Data connection
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Step 3
Customer care
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Step 4
Satisfaction survey
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Connect all customer communication channels, including Call Center, Facebook, Zalo OA, e-commerce platform, Email, Livechat, Mobile Apps and App Stores, into a unified system.
Used by leading businesses
